How ACE Mystery Shopping increases your bottom line:



 What are customers saying about

 your company through social media? 

 Is it Good or Bad?



• The first impression is the most important one!

• There will never be a second chance to make a first impression.

• Today, with increased competition, customers have the ability to look to other companies when they are not satisfied. Direct internet sales are rising.

• Each year, millions of dollars are spent on advertising to attract new customers, yet it is consistent good customer service that keeps them coming back. 



• For every one customer complaint you receive, there were twenty five others you never heard about, but everyone else did.

• The leading cause for dissatisfaction among customers is usually poor customer service.

• 91% of all customers who do complain won't do business with that company again.

• Loss of license, lawsuits and penalties due to improper conduct of employees can cost you far more than our mystery shopping evaluation.



Increase Sales: Our programs will help you identify how employees are interacting with your customers, how your customers view your business, and provide you with the Intel needed to drive sales. Many of our clients report increased sales by 25-50% when using our customized programs.



Motivation:  Our custom programs motivate employees to provide excellent customer service at all times with ALL customers! Employees never know which customer will be the mystery shopper, so each customer will benefit from the good service provided.

Employee Performance: Ensures objective and authentic analysis of store and employee performance.

Telephone Performance: Helps telephone performance with all employees. 

Company Morale: Improves employee morale and respect. With this, comes loyalty and improved overall attitudes.

Theft: Reduces temptation of employee pilfering and helps identify company loss.

Satisfied Customers: Employees build positive relationships with customers. 

Advertising: Happy Customers increases word of mouth referrals, which in turn decreases the need for advertising.  

Franchise/Licensee Compliance: We send auditors to take photos of signage, menus, menu boards, and to verify your Franchisee and/or Licensee are following your mandatory requirements.

Incentives: The information received from our customized program helps you identify your high achiever employees and employees that could use additional improvement. Offering incentives to all employees helps overall employee morale between employees and with your customers.