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There are thousands of businesses across America, such as supermarkets, department stores, restaurants, beauty salons, gas stations, automotive repair shops, automobile dealerships and amusement parks who use mystery shoppers to monitor customer service. We take the process one step further with our PACER Program.
With our
PACER Program, the shopper calls the establishment before visiting the establishment and asks a series of questions, to evaluate the telephone skills of the employees. Each call is uploaded into our
Patented PACER system and available to you to listen to, along with reading your report.
We have an active database of over 100,000 mystery shoppers who then go into your place of business and appear as average customers to evaluate the quality of service. We can help you find out how fast customers get waited on, how clean your store is, and how friendly your employees are.
Mystery shopping is a good way to recognize the need for training in a certain area. Our surveys are customized to fit your needs. We check to see if everyone is following your employee handbook. We use your input along with any employee training materials your company uses.
We recommend our clients let their employees know there will be periodic mystery shops. That way, they are always on their toes. They never know when we will be evaluating their customer service skills. Dedicated employees can be rewarded for good performance.
If you would like to for us to show you how we can help you improve YOUR customer service, we are as close and convenient as your telephone. We have an experienced staff that can answer any mystery shopping questions you may have. We will promptly supply you with the information you need to get started now.
